Refund Policy

This Refund Policy explains when subscription fees paid for Billcit may be refunded. It should be read with our Terms of Use.

Refund handling may differ depending on whether you purchased through Google Play, the Apple App Store, or directly from Billcit.

If you subscribed via Google Play or the Apple App Store, refund requests are primarily governed by Google’s or Apple’s refund policies and tools.

You should first use the store’s subscription and refund request flow. We can help guide you — message WhatsApp @billcit or email business@billcit.com with your order/receipt details.

For subscriptions paid directly to Billcit (invoice/bank transfer/authorized payment link), you may request a refund within seven (7) days of the initial paid charge if: (a) you have not substantially used paid features beyond reasonable evaluation; and (b) there was a billing error or the Services were unavailable for a prolonged period due to our fault.

Renewal charges are generally non-refundable once the renewal period has started, except where required by law or where we determine a clear billing error occurred.

Unless required by law, the following are not refundable: partial months after substantial use; custom onboarding or professional services already delivered; promotional or complimentary access; and charges caused by failure to cancel before renewal when cancellation instructions were available.

Email business@billcit.com or WhatsApp @billcit with: registered email/phone, purchase platform (Play / App Store / direct), order or transaction ID, purchase date, and reason.

We aim to respond within three (3) business days.

Approved direct refunds are returned to the original payment method where possible. Bank or card timelines may take additional business days after we initiate the refund.

Store-mediated refunds follow Google/Apple timelines.

Refunds & billing: business@billcit.com

WhatsApp: @billcit

Privacy Policy: https://billcit.com/en/privacy-policy

Terms of Use: https://billcit.com/en/terms